The steps to redeem a free ticket code will vary by location and ticket vendor. Some redemption codes can be used in person at the theater while some can only be used online.
You should receive an email with each free ticket code you request (maximum of 2). Sometimes those emails, because they're from the same sender, stack in your inbox. You may have to look carefully if you requested two codes.
Please read your redemption email carefully for the instructions on how to utilize your free ticket code.
If you're having trouble redeeming a code, please check each of the following:
- Make sure you've read your redemption email carefully. You may be having trouble if you're trying to use a code online that can only be used in person.
- Some ticket vendors have you apply the code BEFORE choosing seats so look carefully for that step.
- Try clearing the cache on your browser or using a different browser all together.
- Try an incognito window.
- In some instances, you will not be able to combine ticket codes with other discounts or other ticket codes. Try making a purchase with only one ticket code at a time.
- If all else fails, please reach out to the ticket vendor directly for assistance in using the redemption code.