If you are unable to locate an active membership on your account, please verify you are signing in under the same credentials you purchased the membership under. Many customers sign in incorrectly, and it can cause some confusion.
Suggestions: Try a different email address, did you use an Apple/Google login?, did you sign up through Amazon, Roku, or at shop.angel.com?)
At this time, Guild memberships purchased from Angel.com/shop are processed directly through Shopify. That means that any cancellation of your Guild membership has to be processed through Shopify or with the assistance of our support team. Please follow the steps below and if you need additional assistance we'd love to help!
- Sign into your Angel account here: https://shop.angel.com/tools/recurring/login
- Click on "Manage Subscriptions".
- Select manage subscriptions from the options on the right.
- You will then be able to cancel your subscription on the last page.
Please note that canceling your subscription ensures no further billing will take place unless you choose to purchase again in the future. Per our Terms and Conditions, there are no refunds, pro-rated or otherwise, for any un-used membership time. You will continue to have access through the paid period.
We are incredibly grateful you gave us a try, and we'd love to have you back someday.
If you have any questions or experience trouble while trying to cancel your membership, our support team is happy to help. You can send them a help request at angel.com/help by clicking on the “Contact Support” button located on the bottom right side of the page.