If you are unable to locate an active membership on your account, please verify you are signing in under the same credentials (email address) you purchased the membership under. Many customers sign in incorrectly and it can cause some confusion.
Suggestions: Try a different email address. Did you use an Apple/Google login? Did you sign up through Amazon, Roku, or shop.angel.com? Locating the original Guild Membership confirmation email may help you identify the right email address.
The steps for canceling your Guild membership will vary depending on the type of TV or mobile device you used to purchase your membership. Please carefully read the instructions below. These instructions are exclusive to Guild memberships bought on the following on the Angel Android Mobile App or the following TV's:
Android TV and Google TV
To cancel a membership being charged through Google Play, follow these steps:
Canceling your Membership through angel.com
- Log in at angel.com/account with the email address associated with your Guild membership.
- Click on the "Membership & Payments" and look for the listing under "Membership."
- Click on "Cancel Membership".
- Select "Cancel Membership" at the bottom.
- A confirmation screen will appear, then select "Done". Your cancellation is complete!
With Android or Google TV, you can also cancel through their website or the Google Play Store.
- Sign in at play.google.com (If you have an Android phone, you can also open the Google Play Store app and follow the same steps there)
- Click on your profile picture at the top right of the screen
- Select "Payments & subscriptions"
- Click the "Subscriptions" tab
- For the subscription you want to cancel, click "Manage"
- Click "Cancel subscription"
- Within the confirmation pop-up, select a reason
- Click "Continue"
Please note that canceling your subscription ensures no further billing will take place unless you choose to purchase again in the future. Per our Terms and Conditions, there are no refunds, pro-rated or otherwise, for any un-used membership time. You will continue to have access through the remainder of the paid period.
We are incredibly grateful you gave us a try, and we'd love to have you back someday.
If you need additional assistance with your membership, our support team would be happy to help! Please contact them by visiting angel.com/help and clicking on "Contact Support"