If you are unable to locate an active membership on your account, please verify you are signing in under the same credentials you purchased the membership under. Many customers sign in incorrectly, and it can cause some confusion.
Suggestions: Try a different email address, did you use an Apple/Google login?, did you sign up through Amazon, Roku, or at shop.angel.com?)
The steps for canceling your Guild membership will vary depending on the type of TV you used to purchase your membership. Please carefully read the instructions below. These instructions are exclusive to Guild memberships bought on an Apple TV device.
Apple TV
If you purchased your membership on Apple TV, follow these steps:
- From any Apple device, open Settings
- Go to Users and Accounts
- Under Account Name, select the subscription and follow the onscreen instructions to cancel your subscription.
Once you have canceled your membership, no further billing will take place unless you choose to purchase again in the future.
We are incredibly grateful you gave us a try, and we'd love to have you back someday. We'd appreciate hearing how we could have improved your experience. If you have just a moment, please leave your feedback for our team. Thank you!