Start with checking a few things on your Angel Account.  This article has some suggestions to try first:  Angel Account Troubleshooting

If you've checked to be sure you're logged in with the correct email address and/or your ratings aren't causing confusion, some of the following suggestions may help:

Quick Refresh & Restart

1. Refresh the page - This can fix temporary glitches.

2. Restart the browser - Fully close and reopen it.

3. Restart your computer - Clears up memory and temporary issues.

Check Internet Connection

1. Run a speed test - You typically need at least 5 Mbps for HD streaming, and 25 Mbps for 4k.

2.  Switch networks - Try a different Wi-Fi network or switch to a wired connection.

3.  Restart your router/modem - Power cycle the equipment if your connection is unstable.

Browser-Specific Checks

1. Clear cache and cookies - Old data can interfere with streaming.

2. Disable browser extensions - Especially ad blockers or privacy tools that may block video content.

3. Update your browser - Make sure you're using the latest version.

4. Try incognito/private mode - Bypasses some extensions and cookie issues.

5. Use a different browser - This helps identify if the issue is browser-specific.  We recommend Chrome.

Angel Streaming Checks

1. Try another movie or show - See if the issue is with one particular film.  This could indicate your ratings are filtering some titles.

2.  Log out and back in - Refreshes your session with Angel.

System and Hardware

1. Disable VPNs or proxies - These can interfere with region locks.

2. Check for system updates - OS updates on your desktop device can include fixes for video playback.

3. Free up memory - Close unnecessary tabs and applications.

Lastly, you could try an entirely different device such as a mobile phone or a TV streaming device.  For a complete list of supported devices visit here.