How Do I Troubleshoot the Angel App on Xfinity (X1 & Flex)?

Is the Angel App not working on your Xfinity X1 or Xfinity Flex? Here are a few steps you can take to fix it.

Restart Your Device

Restarting your device is the first step to resolving most issues. You have a few options:

Settings menu:

• Press the Xfinity button on your remote.
• Select the Gear icon (Settings) → Device Settings → Power Preferences → Restart.
• Select Restart again to confirm.

Voice remote shortcut:

• Press the microphone button and say "Restart Device" or "System Refresh".

Unplug and replug:

• Unplug the power cord from the back of the box or the wall outlet, wait 60 seconds, then plug it back in.

Operating System Updates

Your Xfinity X1 and Flex update automatically overnight — there is no manual update option. To force a pending update to install right away, perform a full power cycle by unplugging the power cable for 60 seconds, or use the voice command "System Refresh".

Angel App Updates

The Angel app updates automatically on Xfinity X1 and Flex. There is no manual update needed — your device pulls the latest version of the app directly from Xfinity's servers each time you open it.

Clear the App Cache

Since you cannot delete and reinstall apps on Xfinity devices, clearing the cache is the best way to reset the Angel app if it's behaving unexpectedly. This will sign you out and clear any temporary data.

• Press the Xfinity button and select the Gear icon (Settings).
• Go to Privacy → Locally Stored Data.
• Confirm Clear. The Angel app will reset to a fresh state.

Note: Clearing locally stored data will sign you out of all apps. You will need to sign back in to Angel with your email and password.

If you're still experiencing issues after following the steps above, please reach out to our support team.