If you are experiencing a technical issue, making sure your Operating System (OS) version is up-to-date may resolve the issue. Our support team may also need you to provide your device's OS version to help troubleshoot a technical issue. If you need help with locating your device's current OS version, please refer to the instructions below for your device.
Keep in mind that the instructions may vary slightly depending on the model of your device.
Smart TVs & Streaming Media Players
Apple TV
- Open Settings on your Apple TV
- Select General
- Select About
Your current tvOS version will be listed next to tvOS
Roku
- Open Settings from the Home screen
- Select System
- Select About
Android TV/Google TV
- Open Settings
- Select System or Device Preferences (depending on your TV model)
- Select About
- Select Version
Fire TV
- Go to Settings from your Fire TV home screen
- Select My Fire TV, Device & Software, or Device (depending on your software version)
- Select About
Samsung
- Open the Settings menu on your TV
- Select Support
- Select About This TV (or Software Update / About TV)
LG
- Press the Settings button on your LG remote
- Select All Settings
- Select Support
- Select TV Information
Vizio
- Press the Menu button on your Vizio remote
- Select Admin & Privacy, System, or All Settings (depending on your specific TV model)
- Select System Information or About
Mobile App
Apple iPhone
- Open the Settings App
- Select General
- Click About
Your OS version will be listed next to iOS Version
Android Smartphone
- Open Settings
- Select About Phone
- Select Android Version or Software Information