How Do I Troubleshoot the Angel App?

If you are experiencing issues with the Angel app, this article covers the most common problems and how to resolve them.
 

I'm Having Trouble Watching in the Angel App

Please work through the following steps in order:

1. Log out of the app.
2. Hard close (force close) the app. (See our article on How Do I Hard Close the Angel App? for device-specific steps.)
3. Uninstall the app.
4. Reboot your device.
5. Reinstall the app.
6. Log back in with your email address and try again.

Still experiencing buffering? This may be due to a slow internet or data connection. Try downloading the episode instead — each episode has a download icon you can tap to save it for offline viewing, which can significantly improve your experience.

I Can't Cast From My App to My TV

Please work through the following steps in order:

1. Confirm your streaming device is turned on and fully set up.
2. Make sure your phone or tablet is connected to the same WiFi network as your streaming device.
3. Hard close the Angel app and reboot both devices.
4. Make sure you have the most up-to-date version of the Angel app installed.

Still having trouble? Your WiFi connection may be too weak, or your router may have AP Isolation enabled. AP Isolation prevents devices on the same WiFi network from communicating with each other. You will need to check your router settings and make sure AP Isolation is turned off. The steps to do this vary by router — check your router's user manual or search online for your specific router model.

For more detailed casting troubleshooting, see our article on How Do I Troubleshoot Casting Issues?
 

I'm Having Trouble with the Web Player

1. Make sure you are using Google Chrome as your web browser.
2. Clear your browser cache in Chrome:
   1. Click the three dots in the top right corner.
   2. Select "More Tools" then "Clear Browsing Data."
   3. At the top, select a time range. To clear everything, choose "All Time."
   4. Check the boxes next to "Cookies and other site data" and "Cached images and files."
   5. Click "Clear Data."
3. If clearing the cache does not help, try opening an Incognito window. Click the three dots in the top right corner and select "New Incognito Window," then visit angel.com again.
    

Where Can I Watch?

• Angel website: angel.com/watch
• iPhone/iPad: Download the Angel app on the App Store
• Android: Download the Angel app on Google Play

If you have worked through all of these steps and are still experiencing issues, please reach out to our support team at angel.com/help and we will be happy to help.