We strive to provide you with exceptional products and services. As part of our commitment to transparency and fairness, please review our merchandise refund policy outlined below:

1. No Refunds. We do not offer refunds on purchases unless the product(s) received are defective or damaged upon arrival. In such cases, please contact our customer service team within 15 days of receiving the product(s) to initiate the return process.
2. Defective or Damaged Products. If you receive a defective or damaged item, please contact us immediately with photographic evidence of the issue. Our customer service team will assess the situation and provide instructions for returning the product(s) for an exchange or store credit.
3. Exceptions. Certain products or circumstances may warrant exceptions to this policy. We reserve the right to evaluate and make decisions on a case-by-case basis. Items must be in resalable condition.
4. Non-Returnable Items. Although we agree to stop recurring payments upon your termination of your Guild Membership or PIF subscription, the following items, once charged, are categorically non-returnable: PIF contributions; movie tickets; Guild membership fees.
   
   Return Shipping. Customers are responsible for return shipping costs unless otherwise specified. Process Time: Please allow at least 14 days for us to process your return and issue an exchange or store credit upon receipt of the returned item(s). For more information on returns, visit this article. 
5. Cancellation Policy. Orders cannot be canceled once they have been processed and shipped. Please review your order carefully before completing the purchase.

By making a purchase with Angel Studios, you acknowledge and agree to the terms of this refund policy.  This policy is specific to merchandise orders.

You can read the entire terms and conditions here.